Latest Bookings Updates

Last updated 09:32, 13.05.2020

We know our guests have concerns and queries regarding the COVID-19 situation and we understand those concerns. This page is intended to keep all of our guests up-to-date with the latest information surrounding the current situation and we will work to keep this updated as and when we receive new information.

MAY & JUNE BOOKINGS

Following the Government’s latest update, we have made some changes to bookings affected by this.

FOR HOLIDAYS UP TO AND INCLUDING ARRIVAL DATES OF 28th JUNE 2020

At this moment in time, if your holiday has an arrival date up to and including 28th June 2020 we will be able to transfer your holiday. We will waive the administration fee.

If a transfer is not appropriate for your party, then we will be able to offer you a refund on your day of departure if your holiday cannot go ahead. We will notify you 3 days prior to your departure date, with the refund processed on the day of arrival only. We hope you understand this allows us to operate smoothly and ensure we are treating all of our guests fairly.

If you are due to arrive before 28th June 2020, you will be able to transfer your holiday to the same date band either later this year (after 28th June 2020) or the same date band in 2021. Date bands vary each year. All transfers are subject to availability. You can call our transfer line on 01692 668 971 (TRANSFERS ONLY).

If you would like to transfer your holiday to a different date band, then you will need to pay the price difference if any applies, however any extra to be paid will be due 8 weeks before your new arrival date as shown on your updated confirmation. All transfers will be subject to availability.

Please only contact us if you would like transfer your holiday. If you would prefer to receive a refund in the event your holiday cannot go ahead as planned, we will contact you 3 days prior to your arrival date.

F.A.Q.s

Q. If I pay my balance what are the options if it doesn’t go ahead? Can I have a refund?

A. We cannot deal with any bookings after 28th June 2020 at this time. However, if your holiday does not go ahead we will be able to either transfer your holiday, or offer you a refund.

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