Temporary Closure

Temporary Closure

We are very sorry that to announce that, in light of social distancing, the UK Government’s advice to complete essential travel only and the most recent advice not to travel to second homes or holidays, we will not be able provide your break as previously planned.

The most recent advice is as follows:

“This guidance is for people planning to visit second homes or holiday premises during the coronavirus (COVID-19) pandemic.

Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”

Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the decision to close Richardson’s Boating Holidays effective immediately until 30th April 2020. If you are due to travel to us today (23rd March 2020), it is important that you do not travel to us. As always, the safety and health of our team and guests is one of our top priorities and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.

If you are due to visit us between now and the above date, unfortunately this does mean we won’t be able to provide your break as previously planned. We are in the process of contacting all guests directly – please do not contact us. Please wait to be contacted by us. This will allow us to operate as smoothly as possible.

Please accept our sincerest apologies for this. We understand that our guests look forward to their well-deserved holidays with us, and it is upsetting to all of us here at Richardson’s that we won’t be able to welcome you to the Broads National Park as planned. Each year we look forward to the start of the season and we wish that we were writing to you under happier conditions.

Please be aware we are not taking bookings before 4th June 2020.

What’s Next?

We will give you the option to either:

• Move your break to another date this year
• Keep your current balance as a credit towards a different holiday in the future
• Cancel your booking completely and receive a refund

We sincerely hope that you will rearrange your break with us as we love welcoming our guests, however we do understand this may not be possible for some parties.

When Will I Hear From You?

We will endeavour to contact you as soon as possible. We hope you’ll understand we need to prioritise guests with holidays soonest. It may take us a little bit longer than normal to get in touch with you and we do thank you for your patience during this time.

Again, please do not contact us – we will contact you. We will attempt to telephone you in the first instance – if we aren’t able to reach you, we will leave a voicemail and send you an e-mail. Please ensure you are vigilant in checking Junk / Spam folders.

More Information

If your holiday is not affected by the above time period, please do not contact us regarding your holiday in relation to COVID-19. We do advise you keep an eye on our website.

We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies. However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.

Again, please accept our sincerest apologies that we have needed to take this decision.

We will be in touch with you if your holiday is in the affected dates – we will be having to make a large number of calls during this time and we please ask and thank you for your understanding and patience.

Private Berth Holders

Please do not visit the marina. The following advice has been issued by the UK Government:

“This guidance is for people planning to visit second homes or holiday premises during the coronavirus (COVID-19) pandemic.

Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”

In line with this most recent advice, we please ask you not to visit your berth or the marina until further notice.